Shipping to borrow guests
• Select and examine goods in a clean and functioning well
• Record goods and to whom the goods are shipped
• Send items and set peletakannya appropriately. Tell guests about its use, if necessary. Use the guest’s name when sending the goods.
• set after signed a loan form and leave a copy sheet to guests (original)
• Restore the original copy of the loan form to the office Housekeeping (1 sheet for the archive, 1 sheet for Front Office)
• Record into the log book (for small items such as bathroom facilities for pengantarannya need only note on the log book).
Set the equipment to Guest
Some equipment needs to be prepared for guests such as extra beds, cots, iron and iron table. When sending goods, confirm with the guests where it wants to set peletakannya equipment. Do not forget to mention a name when talking or when serving guests.
a) The trundle bed / crib (baby Coat):
• Put the bed and flip
• Adjust the location of furniture if a difficult position move safely
• Prepare beds / cots appropriate standards have been determined
b) Flatiron and iron table:
• Place the iron table, unfold and set it properly. Make sure that the electricity is available at a desired place.
• Connect the iron on electricity and save it in the right place at the iron table.
• Inform guests how to use a flatiron and settings.
Procedure Equipment Set For Guests
• Confirm by telephone and find out if the guests have finished using it
• If the item is no longer needed, take the goods and a copy of the form from guests
• Return the goods to the warehouse. Check if the goods are still in good condition and keep it in the proper place.
• Record the return of the goods in the log book
• If the guest has checked out or take goods out of the guest rooms.
Standard Security And Safety
Some security and safety standards that need to be considered by officers in serving the demand guests:
1) Selection of quality / identification of the items to be borrowed by guests, on the condition of the goods are in a state unfit for use. So that when used by guests, there will be no possibility of workplace accidents or other things that harm the wearer / user and hotels
2) Notice how / equipment usage instructions listed on the tool body / brochure
3) Examine how the setting and laying of goods in the guest rooms, so it does not interfere with traffic and guest comfort
4) Do not forget to pay attention to the usage time limit has been agreed upon, so that the quality of goods maintained its quality and to avoid the use of omissions that may cause accidents
5) The use of protective devices that support the safety of users, such as footwear, rubber gloves, protective masks dust, ironing fabric, or outer material attached to equipment containing conductor listirik harmless upon use (eg iron).
In observance of safety standards and safety above, is expected to be able to avoid / minimize workplace accidents both guests and employees. Inform safety standards and job security are at the service of every guest request, so that guests feel satisfied, so can avoid complaints by guests.