Definition Procedure Housekeeping
Housekeeping Services is handling all aspects of the services required by the guests in accordance with the applicable procedures and specified limits associated with the character and culture of guests staying at the hotel.
With the diversity of guests who have character and budayan different then the required service very seriously, handling requires competent personnel in accordance with the demands of companies and guests.
Measures Handle Guest Request:
1) Greeting and offer assistance.
2) Listen to guest requests and confirm (if it should be noted) to avoid mistakes
3) Tell a time period required to fulfill the request.
4) Immediately follow up / implement immediately a request in accordance with the agreed period.
5) Report lending to Housekeeping (enter into the log book and request form)
6) Identification of goods demanded
7) Choose goods
8) Send the goods
9) Placing and arranging goods if necessary in accordance with its function
10) Explain how to use / procedures in accordance with the security appliance use and safety.
11) Tell standard maximum time limit of usage (as agreed) and will be taken when it is finished
12) Offer help others when needed.
13) Please permit on guests when they are finished serving requests TSB guests with a friendly and courteous.
Another type of service provided by the housekeeping to meet guest demand only includes the types of goods and services. Another type of service provided by Housekeeping to meet the demand of guests in the hotel room may not be able to meet all the needs of guests. Therefore, hotels need to provide additional purposes to anticipate the needs of the guest. As for the guests to be able to meet demand, in addition to adequate equipment also also needed the ability of an employee (room attendant) who have the attitude, knowledge and skills are good.