{"id":2385,"date":"2023-03-18T02:08:36","date_gmt":"2023-03-17T19:08:36","guid":{"rendered":"http:\/\/www.tneutron.net\/blogs\/prosedur-pelayanan-housekeeping\/"},"modified":"2023-03-14T08:05:38","modified_gmt":"2023-03-14T01:05:38","slug":"prosedur-pelayanan-housekeeping","status":"publish","type":"post","link":"https:\/\/www.tneutron.net\/blogs\/prosedur-pelayanan-housekeeping\/","title":{"rendered":"Prosedur Pelayanan Housekeeping"},"content":{"rendered":"<div style=\"margin: 0cm 0cm 0pt;\"><strong>Pengertian Prosedur Pelayanan Housekeeping<\/strong><br \/>\nPenanganan Pelayanan Housekeeping yaitu segala aspek layanan yang dibutuhkan oleh tamu sesuai dengan prosedur yang berlaku dan batas yang telah ditentukan yang terkait dengan karakter dan budaya tamu yang menginap di hotel tersebut. Dengan beragamnya tamu yang memiliki karakter dan budayan yang berbeda-beda maka diperlukan pelayanan yang sangat serius, penanganan memerlukan tenaga yang kompeten sesuai dengan tuntutan perusahaan dan tamu.<\/p>\n<p><strong>Langkah-langkah Menangani Permintaan Tamu :<\/strong><br \/>\n1) Greeting dan tawarkan bantuan.<br \/>\n2) Dengarkan dengan baik dan konfirmasikan permintaan tamu (bila perlu dicatat) untuk menghindari kesalahan<br \/>\n3) Beritahukan pada tamu jangka waktu yang diperlukan untuk memenuhi permintaan tersebut.<br \/>\n4) Segera follow up \/ laksanakan segera permintaan tamu sesuai dengan jangka waktu yang disepakati.<br \/>\n5) Laporkan peminjaman ke Housekeeping ( masukkan ke dalam log book &amp; formulir permintaan )<br \/>\n6) Identifikasi barang yang diminta<br \/>\n7) Memilih barang<br \/>\n8) Mengirim barang<br \/>\n9) Meletakkan &amp; menata barang jika diperlukan sesuai dengan fungsinya<br \/>\n10) Menjelaskan cara penggunaan\/ prosedur pemakaian alat sesuai dengan keamanan dan keselamatan kerja.<br \/>\n11) Memberitahukan standar batas waktu maksimal pemakaian ( sesuai kesepakatan ) dan akan diambil apabila sudah selesai<br \/>\n12) Menawarkan bantuan lain bila diperlukan.<br \/>\n13) Mohon ijin pada tamu apabila sudah selesai melayani permintaan tamu tsb dengan ramah dan sopan.<\/div>\n<div style=\"margin: 0cm 0cm 0pt 36pt; text-indent: -18pt;\"><span style=\"font-family: Times New Roman;\"><span style=\"font-size: 12pt;\">a)<\/span><span style=\"line-height: normal;\"><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span style=\"font-size: 12pt;\">Langkah-langkah tersebut dapat bervariasi sesuai dengan prosedur operasi standar disetiap perusahaan <\/span><\/span><\/div>\n<div style=\"margin: 0cm 0cm 0pt 36pt; text-indent: -18pt;\"><span style=\"font-family: Times New Roman;\"><span style=\"font-size: 12pt;\">b)<\/span><span style=\"line-height: normal;\"><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span style=\"font-size: 12pt;\">Apabila barang yang diminta oleh tamu tidak ada atau tidak diperkenankan di kamar, berilah penjelasan agar tamu dapat mengerti dan menerima alasan. <\/span><\/span><\/div>\n<div style=\"margin: 0cm 0cm 0pt 36pt; text-indent: -18pt;\"><span style=\"font-family: Times New Roman;\"><span style=\"font-size: 12pt;\">c)<\/span><span style=\"line-height: normal;\"><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span style=\"font-size: 12pt;\">Jangan membuat tamu menunggu terlalu lama <\/span><\/span><\/div>\n<div style=\"margin: 0cm 0cm 0pt 36pt; text-indent: -18pt;\"><span style=\"font-family: Times New Roman;\"><span style=\"font-size: 12pt;\">d)<\/span><span style=\"line-height: normal;\"><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span style=\"font-size: 12pt;\">Berikan layanan sesuai dengan Standar Operasional <\/span><\/span><\/div>\n<div style=\"margin: 0cm 0cm 0pt;\"><\/div>\n<div style=\"margin: 0cm 0cm 0pt;\"><strong>Menangani Keperluan Housekeeping<\/strong><br \/>\nJenis pelayanan lain yang disediakan oleh housekeeping untuk memenuhi permintaan tamu hanya meliputi jenis barang dan jasa. Jenis pelayanan lain yang disediakan oleh Housekeeping untuk memenuhi permintaan tamu di kamar hotel belum tentu dapat memenuhi seluruh kebutuhan para tamu. Oleh karena itu hotel perlu menyediakan keperluan-keperluan tambahan untuk mengantisipasi kebutuhan tamu tersebut. Adapun untuk dapat memenuhi permintaan tamu, selain perlengkapan yang memadai juga juga dibutuhkan kemampuan seorang karyawan (room attendant ) yang memiliki sikap, pengetahuan &amp; keterampilan yang baik.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pengertian Prosedur Pelayanan Housekeeping Penanganan Pelayanan Housekeeping yaitu segala aspek layanan yang dibutuhkan oleh tamu sesuai dengan prosedur yang berlaku<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[61],"tags":[7543,7538,7536,7535,7541,7540,7542,7539,7537],"class_list":["post-2385","post","type-post","status-publish","format-standard","hentry","category-tata-graha","tag-kualitas-pelayanan-housekeeping","tag-pelayanan-housekeeping","tag-pelayanan-housekeeping-adalah","tag-pelayanan-housekeeping-di-hotel","tag-pelayanan-housekeeping-hotel","tag-pelayanan-prima-housekeeping","tag-penanganan-pelayanan-housekeeping","tag-pengertian-pelayanan-housekeeping","tag-prosedur-pelayanan-housekeeping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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