{"id":2392,"date":"2023-04-01T05:39:34","date_gmt":"2023-03-31T22:39:34","guid":{"rendered":"http:\/\/www.tneutron.net\/blogs\/prosedur-pelayanan-internal-hotel\/"},"modified":"2023-03-31T10:20:42","modified_gmt":"2023-03-31T03:20:42","slug":"prosedur-pelayanan-internal-hotel","status":"publish","type":"post","link":"https:\/\/www.tneutron.net\/blogs\/prosedur-pelayanan-internal-hotel\/","title":{"rendered":"Prosedur Pelayanan Internal Hotel"},"content":{"rendered":"<p><strong>1). Order Pembersihan Kamar<\/strong> (Order Pembersihan kamar baik yang langsung dari tamu maupun melalui Front Office)<br \/>\na) Order taker segera menyampaikan permintaan tersebut kepada petugas kamar (room attendant\/floor supervisor) dengan menggunakan telepon\/pager.<br \/>\nb) Hal yang harus dicatat order taker mencatat permintaan pelayanan pembersihan kamar ke dalam order taker log book<br \/>\nc) Jam menerima order, no kamar, jenis order, asal order, dan nama room attendant yang menerima order<br \/>\nd) Berdasarkan order tersebut room attendant segera datang dan membersihkan kamar bersangkutan<br \/>\ne) Note: jika room attendant masih bekerja di kamar lain, floor supervisor wajib memberitahu tamu untuk menunggu sebentar, dan minta maaf atas keterlambatannya.<\/p>\n<p><strong>2). Penanganan Kamar Don\u2019t Disturb<\/strong><br \/>\nPengertian:<br \/>\nAdalah salah satu status kamar di hotel karena salah satu hal\/kepentingan tamu yang ada di dalamnya maka tamu yang bersangkutan tidak mau diganggu (don\u2019t diasturb) berarti aktivitas penanganannya harus ditunda kerena tamu tidak mau diganggu.<br \/>\nBidang\/Personil yang terlibat dalam penanganan kamar don\u2019t disturb adalah:<br \/>\na) Room Attendant<br \/>\nb) Floor\/Room Supervisor<br \/>\nc) Front Office<br \/>\nd) Executive Housekeeper\/Assisstant<br \/>\ne) Duty Manager\/Chief Security<\/p>\n<p>Prosedur:<br \/>\na) Room attendant yang menjumpai DND mencatat nomor kamar yang diberi tanda DND pada door lock (handle) di kamarnya di room report<br \/>\nb) Room attendant melaporkan ke floor\/room supervisor<br \/>\nc) Petugas kamar memasukkan kartu pemberitahuan tentang pembersihan kamar (Notification Make Up Room) agar tamu tersebut bias menghubungi housekeeping bila kamarnya minta dibersihkan<br \/>\nd) Room attendant akan membersihkan kamar tersebut setelah ada instruksi dari floor supervisor<br \/>\ne) Tindak lanjut dari penaganan kamar don\u2019t disturb, Supervisor harus segera bertindak dengan cara mengghubungi Front Office untuk menyatakan apakah yang tanda DND tamunya sudah CO atau belum.<br \/>\nf) Jika belum, Floor supervisor melaporkan kepada executive housekeeper \/assistant tantang kamar yang masih DND<br \/>\ng) Executive housekeeper \/assistant akan menghubungi kamar tersebut setelah pukul 14.00 untuk mengetahui apakah tamu kamar tersebut masih ada kamar atau tidak<br \/>\nh) Apabila kamar terkunci dengan safety chain atau ring lock, segera melaporkan kepada duty manager untuk tindakan selanjutnya<br \/>\ni) Apabila masih ada executive housekeeper \/assistant langsung ke kamar tersebut untuk membuka kamar dengan master key untuk memeriksa kondisi kamar tersebut.<br \/>\nj) Bila keadaan kamar biasa dan tidak mencurigakan segera beritahukan kepada supervisor<br \/>\nk) Jika didalam kamar tersebut terdapat hal-hal yang mencurigakan seperti senjata api atau senjata tajam, bahan peledak, alat pemancar dan lain-lain segera melaporkan kepada dua manager atau chief security untuk mendata kamar tersebut.<\/p>\n<p><strong>3). Permintaan Penambahan tempat Tidur<\/strong><br \/>\na) Permintaan extra bed akan dilayani setelah ada persetujuan dari bagian front office<br \/>\nb) Setelah menerima order, petugas order taker segera menyampaikan order tersebut kepada petugas kamar<br \/>\nc) Petugas kamar (room attendant) segera menyiapkan extra bed dan dikirim ke kamar yang bersangkutan<br \/>\nd) Extra Bed diletakkan sejajar dengan tempat tidur yang ada di kamar yang ada di kamar, atau disesuaikan dengan situasi dan kondisi kamar<br \/>\ne) Penambahan tempat tidur diikuti dengan penambahan jumlah handuk<br \/>\nf) Kode status kamar dirubah menjadi O3 (occupied by 3 persons)<br \/>\ng) Kode status kamar yang baru dicatat dalam housekeeping report.<br \/>\nh) Note: untuk anak dibawah 12 tahun gratis dan status kamar tetap O2 (occupied by 2 persons)<\/p>\n<p><strong>Kerusakan atau gangguan di kamar<\/strong><br \/>\n1) Semua informasi tentang kerusakan di kamar di catat di OT log book: jam diterimanya informasi, no kamar, jenis kerusakan, pengirim order dan nama petugas yang menerima informasi.<br \/>\n2) Permohonan maaf harus disampaikan kepada tamu<br \/>\n3) Jika peralatan tidak berfungsi dikarenakan rusak, order taker segera memberi tahukan kepeda bagian enginering, agar dikirim petugas untuk memperbaiki<br \/>\n4) Disamping pemberitahuan langsung ke bagian engineering, agar dikirim petugas untuk memperbaiki<br \/>\n5) Disamping pemberitahuan langsung ke bagian engineering, order taker harus melengkapi order tersebut dengan work order (WO) yang ditandatangani Exc. Housekeeper, dan dikirim ke bagian engineering.<\/p>\n<p><strong>Gangguan di kamar<\/strong><br \/>\n1) Semua informasi tentang gangguan di kamar di catat di OT log book: jam diterimanya informasi, No kamar, jenis gangguan, asal informasi dan nama petugas yang menerima informasi.<br \/>\n2) Permohonan maaf harus disampaikan kepada tamu<br \/>\n3) Jika gangguan ringan, OT menginformasikan hal ini kepada supervisor untuk ditangani.<br \/>\nJika gangguan berat, OT menginformasikan hal ini kepada Duty Manager &amp; Security untuk ditindak lanjuti, dan melaporkan hal ini kepada Exc. Housekeeper<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1). Order Pembersihan Kamar (Order Pembersihan kamar baik yang langsung dari tamu maupun melalui Front Office) a) Order taker segera<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[61],"tags":[7714,7713,7711,7718,7716,7712,7717,7710,7715],"class_list":["post-2392","post","type-post","status-publish","format-standard","hentry","category-tata-graha","tag-interior-hotel-signage","tag-internal-hotel","tag-internal-hotel-signs","tag-international-hotel-calgary","tag-international-hotel-chains","tag-international-hotel-derby","tag-international-hotel-group","tag-international-hotel-killarney","tag-international-hotel-school"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prosedur Pelayanan Internal Hotel - TN Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tneutron.net\/blogs\/prosedur-pelayanan-internal-hotel\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Prosedur Pelayanan Internal Hotel - TN Blogs\" \/>\n<meta name=\"twitter:description\" content=\"1). 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