{"id":2707,"date":"2022-10-30T03:05:17","date_gmt":"2022-10-29T20:05:17","guid":{"rendered":"http:\/\/www.tneutron.net\/blogs\/dimensi-kualitas-jasa\/"},"modified":"2022-10-25T13:35:00","modified_gmt":"2022-10-25T06:35:00","slug":"dimensi-kualitas-jasa","status":"publish","type":"post","link":"https:\/\/www.tneutron.net\/blogs\/dimensi-kualitas-jasa\/","title":{"rendered":"Dimensi Kualitas Jasa"},"content":{"rendered":"<div style=\"margin: 0cm 0cm 0pt;\">Zeithaml et. al. mengemukakan lima dimensi dalam menentukan kualitas jasa, yaitu:<br \/>\na. Reliability, yaitu kemampuan untuk memberikan pelayanan yang sesuai dengan janji yang ditawarkan.<\/div>\n<div style=\"margin: 0cm 0cm 0pt;\">\nb. Responsiveness, yaitu respon atau kesigapan karyawan dalam membantu pelanggan dan memberikan pelayanan yang cepat dan tanggap, yang meliputi: kesigapan karyawan dalam melayani pelanggan, kecepatan karyawan dalam menangani transaksi, dan penanganan keluhan pelanggan\/ pasien.<\/p>\n<p>c. Assurance, meliputi kemampuan karyawan atas: pengetahuan terhadap produk secara tepat, kualitas keramahtamahan, perhatian dan kesopanan dalam memberi pelayanan, keterampilan dalam memberikan informasi, kemampuan dalam memberikan keamanan di dalam memanfaatkan jasa yang ditawarkan, dan kemampuan dalam menanamkan kepercayaan pelanggan terhadap perusahaan<\/p>\n<p>d. Emphaty, yaitu perhatian secara individual yang diberikan perusahaan kepada pelanggan seperti kemudahan untuk menghubungi perusahaan, kemampuan karyawan untuk berkomunikasi dengan pelanggan, dan usaha perusahaan untuk memahami keinginan dan kebutuhan pelanggannya. Dimensi emphaty ini merupakan penggabun kemudahan untuk memanfaatkan jasa yang ditawarkan perusahaan.<\/p>\n<p>e. Tangibles, meliputi penampilan fasilitas fisik seperti gedung dan ruangan front office, tersedianya tempat parkir, kebersihan, kerapihan dan kenyamanan ruangan, kelengkapan peralatan komunikasi dan penampilan karyawan.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zeithaml et. al. mengemukakan lima dimensi dalam menentukan kualitas jasa, yaitu: a. Reliability, yaitu kemampuan untuk memberikan pelayanan yang sesuai<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[30],"tags":[3225,3233,3232,3227,3228,3226,3231,3229,3234,3230],"class_list":["post-2707","post","type-post","status-publish","format-standard","hentry","category-memahami-produk","tag-kualitas-jasa","tag-kualitas-jasa-dan-kepuasan-pelanggan","tag-kualitas-jasa-menurut-fandy-tjiptono","tag-kualitas-jasa-menurut-kotler","tag-kualitas-jasa-menurut-para-ahli","tag-kualitas-jasa-menurut-parasuraman","tag-kualitas-jasa-menurut-zeithaml","tag-kualitas-jasa-perbankan","tag-kualitas-jasa-rumah-sakit","tag-kualitas-jasa-terhadap-kepuasan-konsumen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dimensi Kualitas Jasa - TN Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tneutron.net\/blogs\/dimensi-kualitas-jasa\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Dimensi Kualitas Jasa - TN Blogs\" \/>\n<meta name=\"twitter:description\" content=\"Zeithaml et. al. mengemukakan lima dimensi dalam menentukan kualitas jasa, yaitu: a. 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