a) Request for the addition or removal OT rooms are recorded in a log book: hours of order taker, no room, the type of request, order giver, the recipient order.
b) Request for the addition or removal room immediately delivered to the clerk front office by telephone or other communication device
c) Implementation and administration akamar addition or transfer will be carried out by the front office clerk
d) In order to assure the requested room in ready to use (ready for sale) room attendant must re-check the condition of the rooms
e) Special room for the transfer must be recorded reasons, and the rooms are cleaned immediately returned.
Loaning equipment or goods
a) Request for loaning equipment or goods in order taker recorded in a log book; hour order taker, no room, the type of request, giving orders, order recipient, description.
b) Request for loaning equipment or goods promptly delivered to the room the officer by telephone or other means of communication.
c) The concierge room (room attendant) delivering equipment requested by the guest
d) For items quite expensive, must be accompanied by a form of borrowing that must be signed by a
e) For items lost at risk (brought by a) loans must be accompanied by a deposit with sudaha specified amount and the money is handed over to the FOC, accompanied by MC (Miseleneus Charge)
f) If the borrowed item is returned, the security deposit will be returned to guests
g) If the borrowed items brought by guests, will guarantee the money put into the hotel extra income.
Delivery and return of goods procedure borrowed
1). Delivery of goods loans:
• Select and examine goods in a clean and functioning properly.
• Record goods and to whom the goods are shipped.
• Send item and set appropriately.
Tell guests about its use if necessary. Use the guest’s name when sending the goods.
• Collect the loan after signed a form and leave a copy sheet to guests
• Restore the original copy of the loan form to the office Housekeeping (1 sheet for the archive, 1 sheet for Front Office)
• Record into the log book (For small items such as bathroom facilities for pengantarannya need only note on the log book).
2). Returns loan, if the guest is still registered:
• Confirm by telephone and find out if the guests are finished using it.
• If the item is no longer needed, take the goods and copies of the forms of living.
• Return the goods to the warehouse. Check if the goods are still in good condition and keep it in a proper place.
• Record the return of the goods in the log book.
• If a guest has come out / check out, grab the goods from guest rooms.