How to handle requests
In providing the additional services of a housekeeping attendant is required to provide the maximum service to tamu.Oleh therefore a housekeeping attendant need to have a professional attitude in dealing with guests.
To provide satisfactory service and create intimacy between the parties with guests through the provision of services to always remember / mention a name. So that guests feel special like family.
Guest welcome
In order to create and improve service quality and image / good image for the hotel, guests expect satisfactory service (friendly, courteous, fast and precise) with the aim to provide satisfactory service.
Guests advantages:
• With the welcome / greet, calling his name, guests will feel special
• Services will be memorable familiar hotel guests
• Guests will always remember with the services provided and the hotel attracts guests to come back.
Benefits for hotels:
• Improve good image for the hotel and the employees, because the Hotel is famous for its service-friendly way because they always mention the name of the guests even ask how she was, on any services provided
• With the aforesaid services can improve hotel occupancy, with occupancy increasing means hotel revenues will increase as well.
• With the image that has been built can be regarded as a means of free promotion of the hotel guests through the mouth.
Confirming detailing and guest requests
Some of the documents to record requests / borrowing of goods Hotel by guests:
Log Book:
• To be completed by part order taker and stored in Housekeeping
• Contains a brief report from guests / room attendant who got the information directly from the guest on the goods / equipment room to be borrowed by guests.
Guest Request Form:
• Filled by room attendat which deliver a request and a description / condition of the goods at the time returned by guests
• Save in Housekeeping. Loan Form Item:
• Filled in by guests who borrow and officers who deliver the goods to guest requests
• Signed by both parties.